FORTY YEARS OF FUCK-UPS: WHAT I LEARNT
Forty years in hospitality, restaurants and consultancy—and the mistakes that taught far more than the successes.
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NEW BUILD / REDEVELOPMENT HOTELS
EXISTING HOTELS
PROJECTS & TEAMS
Andaz, Delhi
Andaz, Munich
Andaz, Vienna
Four Seasons, Marrakech
Grand Hyatt, Dubai
Grand Hyatt, Mumbai
Indigo, London
InterContinental, Bucharest
InterContinental, Lyon
Luxury Collection, Budapest
Luxury Collection, Warsaw
Park Hyatt, Johannesburg
Park Hyatt, Paris
Park Hyatt, Vienna
Ritz-Carlton, Montenegro
Ritz-Carlton, Tashkent
St. Regis, Baku
Taj Mahal Palace, Mumbai

Forty years in hospitality, restaurants and consultancy—and the mistakes that taught far more than the successes.
Why hotel F&B is not performing as well as it should—and the simple commercial diagnosis behind it.
The two viable plays for hotel F&B: defend the guest experience or attack a genuine market opportunity.
Why properly reimagined all-day dining can be the smartest and most profitable room in a hotel.
Why operational leadership must be involved from the start if a new hotel is expected to deliver a return.
Why the senior people who win the work must remain closely involved in delivering it.
Why hotels spend heavily on spaces, then fail to invest properly in the people who bring them to life.
How underperforming F&B damages revenue, loyalty, brand, community, team morale and owner relationships.
